The long-term implications of COVID become more certain. Small companies are trying to survive. Larger companies (100,000) are designing for 2021+ and the new status of frontline workers. Skills interoperability is at the forefront. BLM has a response – BAME in Hospitality. We broaden our courses offering to go beyond Coffee – now there are curated courses for digital skills and in-demand sectors, social care and technical support. Our first customers land.